TERMS AND CONDITIONS


Dear Guest,
We are rigorous in imparting an outstanding service by making all efforts to have an extended enduring relationship with each customer who utilises our services. By providing a transparent dealing of safe and secure travel without any misunderstandings with our company, we have gained your support and trust always. Before confirming the trip we insist you understand and accept all the terms and conditions. Once you confirm this, we will take it as your consent of accepting all the terms and conditions set forth by our company. Reservation section clearly mentions all the policies related to reservations/cancellations and amendment of the tour. All the guests are required to send the filled personal data form which will be sent back to you along with our confirmation email.

RESPONSIBILITIES AND LIMITATIONS


  • We the garlic holidays takes the role of a travel agent who sells variegated travel products on behalf of numerous transports, accommodation, airlines, cruises etc.
  • Our duty is to make travel bookings on your behalf and to arrange relevant agreements between you and service providers.
  • All the rates are calculated on the basis of current pricing such as vehicle charges, houseboat rates, negotiated rates with hotels, etc. In case of an increase in Government surcharge or fuel charges or rates of above mentioned, then that will be directly levied from the customer.
  • Usual check in and check out time of the majority of hotels are 12 in the noon and 10 AM respectively. We suggest for early check in as case of arrival and availability solely depends on the status of room availability. We will not take the responsibility of delayed check ins to the hotel room.
  • For all packages, unless mentioned, rates are calculated for the base category rooms in all hotels and any up-gradation of rooms results in taking the difference in amount.
  • All rooms booked will be for double sharing unless mentioned and the food plan mentioned is fixed as per the menu of specific hotels.
  • For houseboats booking for 21hrs, check in and check out time is 12 in the noon and 9 in the morning respectively. Any delay in check in will not be compensated for check out time. All food at houseboat will be on fixed menu. A/C will be working only between 9 Pm to 6 AM unless mentioned. Houseboat will be anchored from 5.30PM to 6 AM due to the Government ban on using the boat during this time.
  • No responsibility will be taken by Garlic holidays regarding the standard of any service and all bookings are made subject to the terms and conditions of the service providers.
  • Your legal recourse is against the specific provider and not Garlic holidays.
  • If for any reason, any travel service provider has failed to provide the services for which you have contracted, your service provider is answerable not garlic holidays.
  • We reserve the right to change or modify any part of the itinerary before or after the commencement of tour, in any case of unexpected incidents. Our priority will be the safety and well-being of our esteemed guests.
  • We shall not be responsible for any delays or alterations in the program or expenses incurred directly or indirectly due to flight cancellations, accidents, breakdown, natural hazards, weather, political closures sickness, or any other unexpected incidents. This extra expense will be collected from the customer.
  • In the case of hartal or bandh or any situation where the vehicle cannot be taken out to the road, we try to move you from the point before/after the hartal/bandh starts and any extra room which is not calculated in the package, if required have to be paid by guest.
  • We do not take any responsibility for any loss, injury or damage to a person or anything due to any incidents beyond our control.
  • We do not have any insurance policy and it is the traveller’s responsibility to make sure you have enough insurance coverage. All luggage & personal property/s are at the guest's risk at all times.
  • In the case of vehicle breakdown, we will be arranging alternate provisions for your safe journey, but the time loss due to any incident will not be compensated.
  • Though we wish to accommodate you in the same hotel mentioned, in case if we find any difficulty in dealing with the hotel or withdraw contract with the hotel because of our regular feedback program, we reserve the right to change your hotel to a similar category. This will be intimated to you if happens and you will not find any surprises seeing a new hotel without intimation.
  • It is the responsibility of any traveller to hold valid travel documents and statutory clearances, such as passports, visas, confirmed air/rail tickets, insurance and medical insurance certificates, any other document used to confirm an arrangement with the service provider and other statutory certificates, to enable him/her to travel on tour.
  • In the case of any complaints of dissatisfaction, it should be immediately dealt with your tour representative. We will try to resolve it at the same time if it is within our limitations/constraints and no complaints will be entertained after utilizing/start utilizing the service.
  • We are not responsible if you do any payment to any person for any reason during the tour without our written concern and no refund will be entertained in such cases.
  • All disputes will be subject to the jurisdiction of Cochin courts only.


Wish you happy and memorable holidays
Managing Director
Garlic Holidays
info@garlicholidays.com
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